phoenixgame Privacy Policy – Your Data, Protected

1. Overview

This Privacy Policy applies to all players who register, visit, or use the phoenixgame platform, including the website at phoenixgame.pro and any associated mobile application. By creating a phoenixgame account or continuing to use the platform, you acknowledge that you have read and understood this policy.

phoenixgame acts as the personal information controller for the data collected through this platform. We are committed to collecting only the data we genuinely need, keeping it secure, and never selling it to third parties for commercial purposes.

---

2. Information We Collect

When you use phoenixgame, we collect information in the following categories:

a) Information you provide directly

• Full legal name and date of birth
• Philippine mobile number used for registration and OTP verification
• Email address (if provided)
• Government-issued ID and supporting documents submitted during KYC (Know Your Customer) verification
• Bank account details or registered e-wallet information provided for deposits and withdrawals in PHP

b) Information collected automatically

• Device information — device model, operating system, browser type
• IP address and approximate geographic location (used for security and eligibility checks)
• Login timestamps, session duration, and pages visited within the platform
• Game activity logs — games played, bet amounts, game outcomes
• Cookie identifiers and similar tracking data (see Section 6)

c) Information from payment providers

When you deposit or withdraw funds, phoenixgame may receive transaction confirmation data from your bank, GCash, Maya, or other Philippine payment channels. This is limited to confirming the transaction and does not include your full payment credentials.

---

3. How We Use Your Data

The personal information phoenixgame collects is used for the following purposes:

Purpose	Details
Account management	Creating and maintaining your phoenixgame account, enabling login, and processing OTP verification.
Identity verification	Confirming your age (21+) and identity through KYC before processing withdrawals or upon request.
Transaction processing	Processing deposits in PHP from GCash, Maya, and local banks, and sending withdrawals to your registered account.
Platform security	Detecting suspicious activity, preventing fraud, and enforcing our one-account-per-player policy.
Responsible gaming	Monitoring gaming patterns to identify signs of problem gaming and fulfil responsible gaming commitments.
Customer support	Responding to your queries, resolving account issues, and providing service continuity.
Platform improvement	Analysing aggregated usage data to improve the platform's performance, game selection, and user experience.

phoenixgame does not use your personal data for unsolicited marketing to third parties, and we do not sell your information to advertisers.

---

4. Sharing Your Information

phoenixgame does not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Payment processors: Your transaction data is shared with Philippine banks, InstaPay/PESONet infrastructure, or e-wallet services like GCash and Maya solely to complete your deposit or withdrawal.
• Identity verification services: KYC document verification may involve third-party verification providers operating under strict confidentiality obligations.
• Legal compliance: If required by a valid court order, legal process, or directive from a Philippine regulatory or law enforcement authority, we may be required to disclose certain account data.
• Fraud prevention: In cases of suspected fraud or money laundering, limited data may be shared with relevant authorities or fraud prevention bodies.

Any third party that receives your data from phoenixgame is required to handle it in accordance with applicable data protection standards and is not permitted to use it for any purpose beyond the specific service they are providing.

---

5. Data Security

phoenixgame implements technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These include:

• SSL/TLS encryption for all data transmitted between your device and phoenixgame servers
• OTP (One-Time Password) verification tied to your registered Philippine mobile number for login and sensitive account actions
• Encrypted storage of account credentials — passwords are hashed and never stored in plain text
• Access controls that limit internal staff access to personal data on a need-to-know basis
• Regular security reviews and monitoring of platform infrastructure

While phoenixgame takes reasonable steps to protect your data, no internet transmission is completely risk-free. You are also responsible for keeping your account credentials — particularly your password and OTP codes — confidential. Never share these with anyone, including people claiming to be phoenixgame staff.

---

6. Cookies & Tracking

phoenixgame uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Here is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function — these handle your login session, security tokens, and basic page navigation. You cannot opt out of these while using the platform.
• Analytics cookies: Help us understand how players use phoenixgame — which pages are visited most, how long sessions last, and where technical issues occur. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings and preferences so you do not have to re-enter them on each visit.

Most browsers allow you to manage cookie settings — you can block or delete cookies through your browser preferences. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

---

7. Data Retention

phoenixgame retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required to fulfil legal, regulatory, and operational obligations.

Specifically:

• Account and transaction records are retained for the period required under applicable Philippine financial and anti-money laundering regulations.
• KYC verification documents are stored securely for the duration required by applicable law and then securely deleted.
• If you close your phoenixgame account, your data will be retained for the legally required period before being deleted or anonymised.

We do not retain personal data for longer than is necessary for the purposes described in this policy.

---

8. Your Rights

Under the Data Privacy Act of 2012 (R.A. 10173), Filipino players have the following rights regarding their personal data held by phoenixgame:

• Right to be informed: You have the right to know what personal data phoenixgame collects and how it is used — this policy fulfils that obligation.
• Right to access: You may request a copy of the personal information phoenixgame holds about you.
• Right to correction: If any of your personal information is inaccurate or outdated, you may request that it be corrected.
• Right to erasure: In certain circumstances — for example, if data is no longer needed for the purpose it was collected — you may request deletion of your personal data, subject to legal retention requirements.
• Right to object: You may object to certain uses of your data, particularly for direct marketing or processing based on legitimate interest.
• Right to data portability: You may request your personal data in a structured, commonly used format.

To exercise any of these rights, contact the phoenixgame support team at the email address listed in Section 11. We will respond to verified requests within a reasonable timeframe.

---

9. Minors & Age Policy

phoenixgame is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21.

If we discover that a registered account belongs to someone under 21, the account will be immediately suspended, and any personal data associated with that account will be handled in accordance with applicable law. If you believe a minor has registered on phoenixgame, please contact us immediately using the details in Section 11.

Parents and guardians in the Philippines are encouraged to use device-level parental controls and to have open conversations with young people about responsible internet use and the risks associated with online gaming.

---

10. Changes to This Policy

phoenixgame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material updates, we will post a notice on the platform and revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of phoenixgame after a policy update takes effect constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting support.

---

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the phoenixgame support team:

[email protected]

Our team serves players across the Philippines — from Manila and Quezon City to Cebu, Davao, and beyond. We aim to acknowledge all privacy-related requests promptly and resolve them as quickly as possible.